Orders
Ordering Guidelines
1. Please place your order online via our website
2. We update our website on a daily basis. Due to the volatile nature of the essential oils market, our price commitment is limited to the date on which the order was placed.
3. At all times, prices are effective on the date of your order only. Discounts or coupons that were not valid on the date of your order, cannot be applied.
4. There is NO Minimum Order Policy.
5. Any orders over $5,000.00 must be paid by Wire Transfer, Certified Cheque, ACH or Direct Deposit.
6. Customers placing a first-time order over $500, with different billing and shipping address, using a Credit Card payment method, are required to fill out a Credit Card Authorization form, and send back a copy of the completed and signed form. This form is automatically sent to the customer by automated e-mail.
7. Please ensure that all orders are accurate prior to finalizing and submitting them online.
8. Once an order has been confirmed we will not accept any additions or deletions.
9. All orders must be checked immediately upon receipt so that any discrepancies may be addressed. In the event of an error, a photograph of the product with its label and lot number clearly showing should be immediately sent to support@newdirectionsaromatics.com with your Order number.
Order Cancellations
Orders are usually processed within three (3) hours of submission, though the actual amount of time will vary depending upon the season. Orders placed on the weekend may be processed before regular office hours on the Monday morning. All orders cancelled after they have been filled at the plant will be charged a 20% restocking fee.
Discounts & Coupons
1. A site-wide discount of 5% will be applied to all pre-tax orders over $1000. This discount will still be applicable during special promotions and sales for up to a maximum of 15% off your total order. Site-wide discounts do not apply if you take advantage of payment terms.
2. Only one coupon will be accepted per order per household.
3. Coupons and special promotions can only be applied to orders made on the dates during which the coupon is in effect.
4. Site-wide discounts, coupons and special promotions are not applicable to the following SKUs:
▪ Abyssinian Carrier Oil – RBDW: 1 gal/4 L; 5 gal/20 L; 418 lbs/190 kg
▪ Coconut Organic Carrier Oil (Refined): 1 gal/4 L; 5 gal/20 L; 418 lbs/190 kg
▪ Jojoba Golden Carrier Oil: 1 gal/4 L; 5 gal/20 L; 396 lbs/180 kg
▪ Jojoba Golden Organic Carrier Oil: 1 gal/4 L; 5 gal/20 L; 396 lbs/180 kg
▪ Medium Chain Triglyceride – MCT 60/40 Oil: 5 gal/20 L; 418 lbs/190 kg
Special Promotions
1. From time to time, we run special promotions on select products for limited periods of time. This could be based on various reasons including bulk discounts that we negotiated with our vendors or clearance discounts on discontinued items.
2. Please note that when Special Promotions discounts are in conjunction with any other discount, the maximum of all applicable promotions and discounts shall not exceed 15%.
Payment Methods
1. All orders are prepaid; payments will be taken before an order is processed, packed and shipped.
2. We accept Visa, MasterCard, American Express, Pay Pal, Direct Bank Transfers, and Wire Transfers. We do not accept prepaid credit cards.
Note: Wire Transfers must be made WITHOUT COST TO THE BENEFICIARY.
For Direct Deposit Payments, customers are encouraged to fax us a copy of the confirmation of payment to (905) 362-1926.
3. We accept credit card for payments up to $10,000.00. Orders over $10,000.00 must be paid by Wire Transfer or ACH payment only.
U.S. State Sales Tax
1. NDA will collect state sales tax on customer orders as required by the shipment destination state’s laws and regulations
2. Full or partial state sales tax exemption is possible for customers that meet shipment destination state specific eligibility requirements and submit a valid tax exemption certificate/document that is accepted by the shipment destination state. Determination of tax exemption eligibility and the submission of certificates/documents including any data contained in the certificates/documents is solely the responsibility of the customer.
3. Information provided by the customer in any submitted tax exemption document is solely the responsibility of the customer. NDA is not responsible for any information provided and bears no liability of any kind for incorrect or incomplete or deficient in any way information submitted by the customer.
4. For an order to qualify for any tax exemption, NDA must have on record in the customer account, a valid (i.e. validated by the NDA team: correctly filled in, not expired, accepted by shipment destination state) exemption certificate at the time of order shipment.
5. NDA reserves the right to decide on the validity of any submitted exemption documents.
6. In cases where an exemption certificate was initially validated by NDA, but was later found to be invalid (for any reason as determined by NDA), all outstanding orders not yet shipped will be put on hold pending the submission of exemption certificates validated by NDA. If valid certificates are not provided, the order value will be recalculated to include sales tax and the customer will be required to pay the sales tax as a condition of order shipment, otherwise, the order may be cancelled.
7. Sales tax charged on orders already shipped to customer will not be refunded if the customer subsequent to order shipment submits a valid exemption certificate for the shipment destination state.
8. NDA has no obligation, responsibility or liability for any customer interaction and outcome with state authorities regarding sales taxes.
9. To get a tax exemption, make sure you've registered a valid tax exemption certificate in your account profile before placing your order. You won’t have the option to upload a certificate after placing the order.
To upload your certificate, go to "My Account" select "Manage Tax Exemption Certificates," enter the required information, and click "Submit." Once it's done, you can place your order, and any applicable tax exemption will be applied. For detailed instuctions, click here.